Refund & Warranty Policy

Last Updated: July 6, 2026

At Techno Care Services, we pride ourselves on delivering premium quality washing machine repair services. We aim to be completely transparent about our warranty terms, diagnostic fees, and refund scenarios. This document details our policy guidelines.

1. Doorstep Diagnostics Fee

Our initial doorstep inspection and diagnostics fee (typically charged for identifying the underlying faults in the appliance) is **non-refundable**. This fee covers the technician's travel expenses, vehicle fuel, and professional time spent running tests. However, if you approve our suggested repair, this fee is fully integrated into the repair invoice.

2. Service & Part Warranty Claims

If you experience the exact same failure symptoms on your washing machine within our warranty period, you are entitled to a priority warranty claim:

• Service Labor: Covered under warranty for 30 days from the invoice date. We will send a senior technician to re-evaluate and correct the problem free of charge.
• Replaced Spare Parts: Covered under warranty for up to 90 days. If the replaced component is found to be defective, we will swap it with a fresh original component without additional parts costs.

3. Defective Parts and Refund Scenarios

In rare situations where a replacement part fails during the warranty period and a replacement cannot be sourced or supplied by us within a reasonable time (typically 7 business days), the customer is eligible for a full refund of the specific spare part's cost.

4. Non-Refundable Situations

We do not offer refunds or coverages under the following conditions:

• Secondary faults that arise after our technician has successfully resolved and tested the primary booked issue (e.g. fixing a drum alignment does not cover a subsequent inlet valve block weeks later).
• Appliance damages caused by external factors such as home electrical voltage spikes, scaling from hard water, customer physical impacts, or chemical cleaning accidents.
• Cases where the customer rejects the technician's proposed diagnostic actions or uses non-standard inputs.

5. Dispute Resolution & Reversal Processing

If you believe you have been overbilled or are dissatisfied with the repair quality, please contact our support manager at **+91 9177188644**. Approved refund reversals are processed back to your original payment mode (GPay, PhonePe, Paytm, or bank transfer) within **3 to 5 business days**.

6. Contact Us

For any refund requests or warranty claims, please get in touch with our helpline:

Techno Care Services
Customer Care Desk: +91 9177188644
Service Coverage: Hyderabad & Secunderabad, Telangana